FAQ's

Frequently asked question
1
You may need to refresh your browser. If you are still experiencing any difficulties accessing the website, please check and sure that your internet connection is working properly. If you areable to connect but still having issues, you may need to clean your temporary Internet files, cookies or cache.
2
You can purchase Karrot cosmetic products on https://www.karrotcosmetics.com. We will soon be expanding our presence offline. We will update you as soon as Karrot Natural Skincare reaches out your nearest store.
3
You can use the Karrot Natural Skincare products as per the instructions or steps/methods mentioned over the products.
4
We use Natural , Pure, Organic and safest ingredients to manufacture our products. Our current range of products are free from Paraben, Mineral Oil, Sulphate, Paraffin, harmful chemicals, SLS/SLES, artificial preservatives and animal cruelty etc . To know the entire ingredient list of individual products please click on the respective product on our site.
5
All our Products are 100% cruelty-free and not tested on animals.
6
Your product will reach you in 4-8 business days, subject to any unforeseen and force majeure reasons only.
7
A fee of Rs.50/- to 100/- will applicable on orders below Rs. 399/-.
8
Yes, we do. Additional shipping charges may apply. You can also check out us. at www.karrotcosmetics.com
9
You can log in to your Karrot Natural Skincare account and track your order in My Orders section. We will also send you an email or update with the order tracking details once the order is shipped.
10
After placing the order we cannot make any changes in the products or order. You can cancel your part or complete order before out for delivery.
11
You can call us on 1800-208-9971 or drop an email to care@karrotcosmetics.com within 12 to 24 hours of placing the order. If it is doable then our team will help you in this regard.
12
You can go to your account and can cancel your order or you can call us at 1800-208-9971 or drop an email at care@karrotcosmetics.com within 12 to 24 hours of placing the order.
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